How We Use Your Information
TLJ is committed to protecting your privacy. This information explains how we use any personal information we collect about you when you use this website or otherwise interact with us.
We may change this information from time to time. Any changes will be notified on this page.
What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website.
TLJ will not share your information for marketing purposes with companies outside TLJ Group.
In processing your order, we may send your details to, and also use information from, credit reference agencies and fraud prevention agencies.
We may also share personal information with service providers who process information on our behalf where this is necessary to provide our products or services.
Lawful basis for processing
Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because it is necessary to perform a contract with you, to comply with a legal obligation, because you have given your consent, or because it is necessary for our legitimate interests.
Where we rely on legitimate interests, these may include managing and improving our business, products and services, communicating with customers and protecting our business and systems, provided those interests are not overridden by your rights and interests.
Marketing
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please contact us.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us using the details below.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You may also have other rights in relation to your personal information under data protection law, including rights to erasure, restriction of processing, data portability and to object to certain processing.
How long will we keep your information?
We will retain your personal information for as long as necessary for the purposes for which it was collected, including throughout the period that we work with you, and for any additional period required to meet our legal, regulatory, contractual or legitimate business requirements.
The period for which information is retained will depend on the type of information, why we hold it and any applicable legal or regulatory requirements.
Controller and processor
Depending on the circumstances and the services being provided, TLJ may act as a data controller or as a data processor on behalf of another organisation.
Where TLJ determines the purposes and means of processing personal information, TLJ acts as the data controller. Where we process personal information on the documented instructions of another organisation, we act as a data processor.
Other websites
Our website contains links to other websites. This privacy information only applies to this website, so when you link to other websites you should read their own privacy information.
Changes to this information
We keep this information under regular review and will update this page where necessary. Where a change significantly affects how we use your personal information, we will take appropriate steps to bring the change to your attention.
How to contact us
Please contact us if you have any questions about our privacy information or information we hold about you.
If you have a concern about how we use your personal information, you should initially contact us so that we can try to resolve it. You also have the right to raise a concern with the Information Commissioner's Office (ICO).
If you'd like more information about how we handle your personal information please see our Data Protection Policy.