Aftersales and Support
TLJ’s commitment to provide industry leading customer service and aftersales support sets us apart from the competition. Our field engineers and support staff are directly employed by us, no sub-contractors or call centres. They are highly trained, qualified and experienced in all aspects of our electronic smart door locks and access control systems.
We operate two tiers of service plan: TLJ Prime and TLJ Premium. For your first 12 months with us, TLJ Prime is included as standard. Compare the plans below:
| Benefits | Prime | Premium |
|---|---|---|
| Same day support ticket response | ||
| 24/7 365 'Log a Call' phone support | ||
| Remote dial in assistance | ||
| Annual full site lock set battery change | ||
| Annual service of all moving parts annually | ||
| Lifetime hardware warranty* | ||
| Emergency call outs included** | ||
| 15% Discount on key card re-orders*** | ||
| Upto 50% discount on peripherals |
* Extended warranty covers specific hardware only ** Emergency call outs are at the discretion of TLJ
*** Ask for your Premium Service Plan Discount when placing a key card re-order.
Next-level tech support
Introducing Qdesk, our new AI – powered tech support assistant. This is no simple chatbot however, and rest assured you will be in contact with a real human at all times. Rather, Qdesk has been engineered to help our tech support team process customer requests get quicker and more accurately than ever before. This will help us improve our service to you even further.
TLJ Prime Service plan is included as standard with both our Qlite & Qcloud technology platforms.
