If you are an existing customer and need support with your TLJ locks or software please complete the form below. This will log a support ticket within our bespoke support system and you will receive an automated response confirming receipt.
We are only able to provide support to the building operator not individual occupants/guests, individuals should report any issues to their on-site contact.
Please note that priority support is given to Prime Service Plan and Premium Service Plan customers. For customers without a TLJ Support Plan we expect to answer your support request in 3-5 working days.
