Support Request

If you are an existing customer and need support with your TLJ locks or software please complete the form below. This will log a support ticket within our bespoke support system and you will receive an automated response confirming receipt.

We are only able to provide support to the building operator not individual occupants/guests, individuals should report any issues to their on-site contact.

Attach up to 5 images or video files. 2MB limit per attachment.

How can we help?