Great feedback for Service & Support Team
Encom Systems are TLJ's integration partner in the Republic of Ireland. We have worked with them on several projects to date, both ongoing and those which have reach practical completion. High profile clients include Kennedy Wilson multifamily build-to-rent in Dublin (Coopers Cross and The Grange) and NIDO purpose-built student accommodation in Cork (Curraheen Point, Ashlin House and Broga House).
We were delighted to receive a note from Ryan Morgan, Encom's Sales Manager, praising the excellence of TLJ's Technical Support and Service team. Ryan writes:
Just a quick note to commend your support team on the job they do. The support TLJ offers to end-users is second to none and the assistance the team has lent during the construction/programming phase has been head and shoulders above other manufacturers we work with.
TLJ Technical Support Manager, Alex Carr, said:
Obviously it's great to receive feedback like this, both from a personal point of view and on behalf of the team. More so, it's a vindication of TLJ's approach to support and service. Before, during and after installation we're on hand to help clients with any queries they may have. We like to think we offer the best service in the business, and Encom seem to agree!
Our telephone and online support service runs entirely in-house with a dedicated team of specialist advisors. It's available 24 hours a day, 7 days a week, 365 days a year. For customers in their first year with us it is provided as standard; subsequently there is a range of Service Plans available. For more information on our service and support offering, please click here.
Tags: Partner